Privacy Policy

Last update: September 26, 2025

1. Who are we?

Sycomia SARL, whose registered office is located at 1 rue de Laglorieuse, Rosenau 68128, collects and processes personal data through its website. We attach great importance to privacy and process your data responsibly and in accordance with the GDPR.

Data controller: Sycomia SARL
Data protection officer: Florent Tessier
Contact: contact@sycomia.com

SIRET: 991 594 649 00014
RCS number: 991 594 649
NAF code: 6201Z

2. What data do we collect?

We collect information only if you contact us via the contact form. The information collected includes your first and last name and your email address. In addition, we automatically receive and record information from your computer and browser, such as your IP address, your browser and hardware, and the page you request.

2.1 Contact form

When you use our contact form, we collect:

      • First and last name
      • Email address
      • Message

2.2 Browsing data

With your consent, we automatically collect:

      • Pages visited and duration of visit
      • IP address (anonymized)
      • Browser type and version
      • Approximate geolocation data

Technology used: Google Analytics cookies

3. Use of information

3.1 Purposes

All information we collect from you may be used for:

      • To process your contact requests and personalize your experience
      • For browsing analysis via Google Analytics
      • To carry out automated marketing and/or profiling operations using personal data
      • To improve our website
      • To improve customer service and your support needs
      • To contact you by email

Web analytics data is collected anonymously (by recording anonymous IP addresses) by Google Analytics, and allows us to measure our website’s audience, visits, and any errors in order to constantly improve the user experience. This data will never be transferred to a third party or used for purposes other than those detailed above.

3.2 Legal basis

Personal data is only collected after the user has given their mandatory consent. This consent is validly obtained (checkboxes), freely given, clear, and unambiguous.

3.3 Retention period

The data will be stored for a maximum period in accordance with the legal retention period (max 3 years for contact information and max 25 months for Google Analytics information).

4. Cookies

Here is a list of the cookies we use and their purpose:

  • Google Analytics cookies: Web analytics
  • Cookie policies: Allows us to remember that you accept cookies so that we do not bother you again on your next visit.

You can manage your cookie preferences via your browser or by contacting us.

Do we use cookies?

Yes, because our cookies improve access to our site and identify regular visitors. In addition, our cookies improve the user experience by tracking and targeting their interests. However, this use of cookies is in no way linked to personally identifiable information on our site.

5. Contact forms

5.1 Contact form cookies

If you submit a contact form on our site, you will be asked to save your name, email address, and website in cookies. This is solely for your convenience so that you do not have to enter this information if you submit another comment later. These cookies expire after one year.

5.2 Data confidentiality

We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, except as necessary to respond to a request and/or transaction, such as to ship an order.

5.3 Disclosure to third parties

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who help us operate our website or conduct our business, as long as those parties agree to keep this information confidential. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law. Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

6. Protection of information

We implement a variety of security measures to maintain the safety of your personal information. We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.

We protect your data through:

  • Secure connections (HTTPS)
  • Restricted data access
  • Secure backups

We are committed to:

  • Never selling your data
  • Not using it for non-consensual commercial purposes

7. Your rights regarding personal data

You have the right to access, request modification, or delete all of your personal data. You may also withdraw your consent to the processing of your data.

You may also request the deletion of your personal data. This does not include data stored for administrative, legal, or security purposes.

7.1 Unsubscribe

We use the email address you provide to send you information, occasional company news, information about related products, etc. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.

8. Data Protection Officer Contact

Sycomia SARL
1 rue de Laglorieuse, 68128 Rosenau (France)
Email: contact@sycomia.com
Data Protection Officer: Florent Tessier

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